Policies
Shipping & Returns
Soft satin, sent with care. Here's exactly how your order travels to you, when to expect it, and our promise if anything isn't dreamy — backed by our 30-night happy-sleep guarantee.
Free over $50
Standard shipping on us for U.S. orders $50 and up.
30 happy nights
Sleep on it. Easy returns & exchanges within 30 nights.
Ships from the US
Carefully packed and dispatched from our U.S. studio.
Processing time
In-stock orders are packed and shipped within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after 12pm PT, on weekends, or on a holiday begin processing the next business day.
You'll receive a confirmation email the moment you order, and a second email with tracking as soon as your parcel is on its way. During launches, restocks, and peak holiday weeks, processing may take an extra day or two — we'll always note it at checkout.
Shipping options & rates
We currently ship within the United States. Rates are calculated automatically at checkout based on your cart total and chosen speed.
| Method | Cost | Delivery |
|---|---|---|
| Standard | FREE on orders $50+ · $3.99 under $50 | 2–5 business days |
| Express | $9.99 | 1–2 business days |
Delivery windows reflect transit time after your order ships and don't include the 1–2 day processing window above.
Pre-order shipping
Many of our pieces are available to pre-order while a fresh batch is being made or restocked. The estimated ship date is listed right on the product page and noted in your confirmation email — most pre-orders ship within 2–4 weeks.
If your order mixes in-stock and pre-order items, we ship everything together once the pre-order arrives, at no extra charge. Prefer your in-stock items sooner? Just place them in a separate order, or email us and we'll happily split the shipment for you.
Tracking your order
As soon as your order ships, we'll email you a tracking number and a link to follow it door-to-door. You can also view live status anytime from your account orders page. account orders page.
Tracking can take up to 24 hours to show its first scan after the label is created — totally normal. If your tracking hasn't moved in several business days, reach out and we'll chase it down with the carrier for you.
The 30-night happy-sleep guarantee
We want every night to feel like a little luxury. Give your bonnet or robe a real try, and if it isn't the dreamy fit you hoped for, you have a full 30 nights from delivery to start a return or exchange — no stress, no guilt.
To keep things hygienic for everyone, items must be unworn, unwashed, and returned with their original tags attached. For health reasons, we're unable to accept returns on pierced-style or used hair accessories. Final-sale and clearance items are noted as such on the product page and aren't eligible for return.
Starting a return or exchange
- 1Reach out within 30 nightsEmail hello@bedtimebeautiez.shop with your order number and whether you'd like a refund, a different size, or a different color.
- 2We send your prepaid labelWe'll reply with simple instructions and a return shipping label, plus the address if you'd rather use your own carrier.
- 3Pack it up, tags onTuck your unworn item back in with its tags attached. The original satin pouch or box helps it travel safely.
- 4We process it the moment it landsExchanges ship out as soon as your return is scanned in; refunds are issued back to your original payment method.
Exchanges are always free. For straightforward returns, a flat $4.99 return-label fee is deducted from your refund — but if the mistake was ours (see below), every penny of return shipping is on us.
Refund timing
Once your return arrives at our studio, we inspect it and approve your refund within 2–3 business days. You'll get an email confirmation the moment it's issued.
Refunds go back to your original payment method via Stripe. Depending on your bank or card issuer, it can take an additional 5–10 business days for the credit to appear on your statement. Original shipping charges are non-refundable unless your order arrived damaged or incorrect.
Damaged or wrong item?
Every piece is checked before it leaves us, but if your order shows up damaged, defective, or just plain wrong, that's on us to make right. Email hello@bedtimebeautiez.shop within 7 days of delivery with your order number and a quick photo.
We'll rush you a free replacement or a full refund — your choice — and cover all return shipping. No need to send the damaged item back unless we ask. It's that simple.
Still have a question?
Our team loves to help. We typically reply within one business day — reach us at hello@bedtimebeautiez.shop.
Contact us